End-to-End Approach

Stress free, every step of the way.

Our proven turnkey approach is designed to offer maximum functionality with minimal disruption to your patients and staff. And it delivers: We have successfully deployed more than 60 pCare systems in leading hospitals nationwide during the past five years. Here’s how we’d do the same for yours.

Timeline Day 1-30 Icon

Pre-Deployment: Personalize the Patient Experience

Set the stage for real patient engagement with content, features, and functionality that matter—delivered in ways that are most meaningful to your patients and staff.

Timeline Day 1-30

Relevant icon

Relevant

Relevant

Identify the most relevant education and relaxation content for your patient population.

Accessible icon

Accessible

Accessible

Develop content for your patient portal, using best practices to ensure pCare information is easy to access and understand.

Actionable icon

Actionable

Actionable

Lead the incorporation of advanced features such as real-time patient feedback for meaningful, actionable analytics.

Ownable icon

Ownable

Ownable

Work with your marketing and foundation teams so the pCare platform is a true extension of your brand.

pCare Team

 

Project manager coordinates project deliverables with hospital resources and vendor partners.

Patient experience leader helps your team select and fulfill educational content and coordinates staff training.

Graphic designer partners with your marketing team to develop a branded personalized user interface with custom content.

Sales engineer provides ongoing support, applications development, and coordination.

 
Timeframe: Day 30 – 60  Icon

Deployment: Engineer Acceptance & Engagement

We can implement in phases or take a parallel approach and install in-room equipment and IT infrastructure simultaneously. It’s your choice.

Timeframe: Day 30 – 60

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Adoption

Adoption

Develop and deliver personalized client-centric training, fosters fast and easy staff adoption.

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Utilization

Utilization

Work collaboratively to plan and execute initiatives to drive patient engagement and utilization.

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Connection

Connection

Integrate marketing and facility-wide patient education messaging into system plan and establish point person for ongoing updates.

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On-Site Support

On-Site Support

At go-live, we’re there to answer questions from staff and patients.

pCare Team

 

Project manager coordinates project deliverables with hospital resources and vendor partners.

Patient experience leader helps your team select and fulfill educational content and coordinates staff training.

Software engineers support development, testing, and deployment activities.

On-site concierge/service technician manages questions and requests from patients and hospital staff.

Installation manager coordinates all aspects of the installation.

Sales engineer provides ongoing support, applications development, and coordination.

 
Timeframe: Ongoing throughout partnership Icon

Post-Deployment: Close the Loop

Regular patient experience visits and ongoing analysis of usage data help ensure pCare continues to meet your needs—and those of your patients.

Timeframe: Ongoing throughout partnership

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Track

Track

Monthly reports track pCare usage.

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Improve

Improve

Quarterly sit-downs with your key stakeholders identify opportunities for system improvements and enhancements.

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Update

Update

Swap out content to keep it fresh, current, and relevant to patient populations.

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Enhance

Enhance

Add new features and functionality as they become available—and train your staff on how to use them.

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Support

Support

Full-service model of ongoing technical support and system maintenance with proactive monitoring, 24/7 call center and optional on-site technicians.

pCare Team

 

Patient experience leader helps your staff select and coordinate educational and training TVRC.

Sales engineer provides ongoing support, applications development, and coordination.

Technical support team is available 24/7 with after-hours call center assistance.

 

Request a Demo

Ready to partner with pCare, the leader in integrated patient experienced solutions? Start here. To request a demonstration, complete the form or call 844-300-9112.