Implementation & Maintenance
Minimal disruption, maximum functionality.
The most versatile interactive patient experience system on the market, pCare is easy to implement, maintain, and upgrade because it’s built around you: your hospital workflows, your staff needs, and your patient population. The result is a personalized, scalable solution—across inpatient, outpatient, and mobile settings—that’s simple and stress free, every step of the way.
Your pCare system starts with a conversation. We collaborate with and guide your key stakeholders to gain consensus on vital decision points, access systems, and desired workflows to ensure your solution achieves your immediate goals and long-term objectives.
Our turnkey approach minimizes patient disruption—and hospital human resources—during deployment, which takes on average fewer than 60 days. Post-deployment, our fully defined approach, complete with personalized, client-centric training, fosters fast and easy staff adoption.
Post-implementation, we conduct regular patient experience visits and dig into usage data to help ensure pCare continues to meet your needs—and those of your patients—evaluating and updating content every 90 days. This enables us to help you continually gauge, and improve, your patient experience.
Proactive Monitoring & Maintenance
pCare provides a turnkey, full-service model of ongoing support and maintenance. While our remote technical support teams proactively monitor your pCare system to diagnose and fix most potential issues before you even notice them, we also offer a 24/7 in-house call center and optional on-site technicians for ongoing support. At the system level, pCare maintains a 99.9% uptime.
For optimal quality and stability, we release upgrades to our customers—at no additional cost—several times each year. We also continually focus our R&D efforts on developing or enhancing products based on customer and patient feedback, as well as in collaboration with our hospital partners.