Outpatient Scheduling & Communication – pCare Ambulatory
Maximize patient satisfaction, retention and volume
pCare Ambulatory improves patient experience and drives transparency at every step of the patient journey through real-time optimization of patient scheduling, wait time updates, appointment status notifications and staff workflow efficiencies.
Leveraging actionable data, pCare Ambulatory maximizes patient satisfaction, retention and volume across all ambulatory settings including urgent care, emergency departments, primary care, specialty practices and ambulatory surgery centers in this new era of consumer-driven care.
Our solution can accommodate diverse workflows for total optimization of your facility’s operations model. Unlike other products that just tell you a problem exists, pCare Ambulatory can help you solve it—reducing workflow interruptions, while increasing productivity at your facility.
Patients can block appointments, get in line, and check in via your website or mobile app. The appointment appears directly in your facility’s practice management system.
Improve pre-appointment communication
Staff can securely send appointment confirmations and reminders; enable patients to complete check-in and other forms from any mobile device. All smart forms are HIPAA compliant.
Automated patient communications
Tools such as waiting room information boards, estimated wait times, demographic and scheduling integrations to the PM/EMR reduce workflow interruptions—and the number of patients who leave without being seen—and provide actionable, real-time feedback to improve patient experiences.
Customizable satisfaction surveys
Manage facility performance with real-time feedback and provide baseline data to measure future improvement.